Ocean Folk will ship all orders, via Canada Post, within 2-4 business days of payment received. Delivery will take approximately 2-7 business days for domestic orders within Canada, and 6-10 business days for USA and International orders.
Our flat rate shipping charges for domestic, USA and International orders:
If you require a faster delivery method, please contact us prior to ordering – alternative delivery options may be available.
USA and International orders may be subject to duty fees, brokerage fees and/or shipment delays due to customs. Please review the customs and duties for your country prior to ordering for an estimated amount that may be required. Ocean Folk is not responsible for any delays in shipping or additional custom fees. We will provide a tracking number upon shipment, however we are not responsible for any lost or damaged goods.
*Pickup is available in Whistler, British Columbia only.
Easy Returns & Exchanges
We know swimwear shopping can be difficult, especially when ordering online, so for your convenience we offer a flexible return and exchange policy. Please email us at firstname.lastname@example.org within 7 days of receiving your item with the reason for the return. Once we reply with return confirmation please send back your unused/unworn item with all tags and hygienic liner still in place, and we will happily exchange your item or refund your account. Customer is responsible for return shipping, however in the case of exchanges, we will cover the exchange shipping costs once per original item purchased. Please note that all original shipping costs are non-refundable.
After contacting us by email to return your unused item, please send all returns and exchanges along with your original receipt to:
Ocean Folk PO Box 596 Squamish BC V8B 0A5 Canada
*All sales are final on discount sale items.
**Refunds may take up to 5-10 business days to process.
Unfortunately due to high shipping costs all international orders are final sales.
In the instance that a delivery was unsuccessful, and the purchased item has been returned to sender, we will refund the transaction.
All sale items are final sale and non refundable or exchangeable.